1. What this page covers
This page explains how to have something taken off Wordfolk: your own blog, somebody else's listing, or material you say infringes your rights.
It is worth knowing what Wordfolk actually publishes, because it changes what we can help with. A listing here holds a blog's name, its address, a short description, a category and an icon. We do not host the blogs themselves. Removing a listing removes it from this directory; it has no effect on the blog, which stays exactly where it was on its own domain. If your complaint is about something written on a blog, the person who runs that blog is the only one who can take it down, though we can still remove the listing that pointed at it.
2. Removing your own blog
If a blog you own is listed here and you would rather it were not, email us and we will take it down. You do not have to explain why, and we will not try to talk you out of it.
Tell us the blog's name and address, and write from an address connected to the blog: one on its domain, the address on the account that submitted it, or the contact address published on the blog. If none of those is possible, say so and we will find another way to confirm it is yours.
We usually action these within a couple of business days. Removing a listing does not close your Wordfolk account; you can do that yourself from your account settings whenever you like.
3. Reporting someone else's listing
If a listing is simply wrong rather than unlawful (the link is dead, the category is off, it is obviously spam) the quickest route is the report control on the listing itself, which signed-in members can use. It goes straight to the moderation queue.
For anything that needs explaining, or if you would rather not sign in, email hello@wordfolk.app with a link and a short description. The acceptable use policy sets out what is not allowed here.
4. Copyright complaints
If you believe material published on Wordfolk infringes a copyright you own or represent, send us a notice. Because what we publish is a name, a short description and an icon, a copyright complaint about a listing is almost always about one of those three, the icon in particular, which we fetch automatically from the blog's own site.
For us to act on a notice, it needs to include all of the following:
- your name, postal address, telephone number and email address;
- identification of the work you say has been infringed, and a list if there are several;
- the address of the specific page here where the material appears, so we can find it. A link to the site generally is not enough;
- a statement that you believe in good faith that the use is not authorised by the copyright owner, its agent, or the law;
- a statement that the information in the notice is accurate, and that you are the copyright owner or authorised to act for them. Some jurisdictions require this to be under penalty of perjury;
- your physical or electronic signature.
Send it to hello@wordfolk.app with "Copyright notice" in the subject line. Email is the only route we monitor for notices, so please do not send anything by post.
An incomplete notice will slow things down rather than stop them: we will come back to you for what is missing.
5. Counter-notice
If we removed something of yours after a copyright notice and you believe that was a mistake or that the use was authorised, you can send a counter-notice. It needs to include:
- your name, postal address, telephone number and email address;
- identification of the material that was removed, and where it appeared before removal;
- a statement, under penalty of perjury where your jurisdiction requires it, that you believe in good faith the material was removed as a result of a mistake or misidentification;
- your consent to the jurisdiction of the courts where you live;
- your signature.
We will pass a valid counter-notice to whoever sent the original complaint, including your contact details, so that they can respond. If they do not tell us within a reasonable period that they are pursuing the matter, we may restore what was removed.
6. Defamation, privacy and other legal complaints
For a complaint that is not about copyright (defamation, privacy, trade marks, a court order) email hello@wordfolk.app and tell us:
- who you are, and whether you are acting for yourself or somebody else;
- the exact page or listing concerned;
- which words or material you say are unlawful, quoted rather than described;
- why they are unlawful, and under which country's law;
- any court order or other document supporting the claim.
We are not in a position to adjudicate a factual dispute between two people, and we will say so rather than pretending otherwise. What we can do is remove a listing where the complaint is well-founded on its face, or where a court has ordered it. If we cannot resolve something ourselves, we will tell you that plainly instead of leaving your email unanswered.
If you are asking under data protection law for personal data about you to be erased, the privacy policy covers that route and it is usually the quicker one.
7. What we do with a notice
Every notice is read by a person, usually the same day. Then:
- We acknowledge it, so you know it arrived.
- Where a complaint is clear and well-founded, we remove the listing straight away.
- Where it is not clear, we may write to the person who submitted the listing before deciding, unless doing so would be inappropriate given what the complaint is about.
- We tell you what we did.
- We record the decision in our internal moderation log, so it can be explained later.
We aim to resolve a straightforward removal within two business days, and to have told you where things stand within five even when it is not straightforward.
8. If a paid placement is running
If a listing comes down while a paid Featured placement is running on it, what happens to the remaining days depends on why it came down. A removal for breaking our rules is not refunded; a removal for a reason unrelated to anything the owner did is. The refunds policy sets that out in full.
If you are asking us to remove your own blog part-way through a placement you paid for, mention it when you write and we will deal with the unused days rather than applying a rule to it.
9. Notices sent in bad faith
Sending a removal notice you know to be false is a serious matter, and in many countries it carries legal liability to the person whose material you had removed.
We keep a record of notices received. Where somebody repeatedly sends complaints that turn out to be unfounded, to have a competitor delisted for instance, we will stop acting on them, and we may pass what we have to the person affected.
10. Where to send a notice
Copyright and legal notices: hello@wordfolk.app.
Removing your own blog, or reporting a listing: hello@wordfolk.app.
Email is the only route we monitor for notices, so please do not send anything by post.